Shipping policy

Thank you for shopping with JT Sports Collectibles. This Shipping Policy explains our order processing, estimated delivery times, tracking, address requirements, delays, and other important shipping information.

1. Shipping Area

JT Sports Collectibles currently ships orders within the United States.

Shipping availability and available delivery methods will be displayed during checkout where applicable.

2. Order Processing Time

Standard in-stock orders are typically processed within 1–3 business days after the order and payment have been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time includes the time needed to review, prepare, pack, and hand the order over for shipment. Processing time is separate from carrier transit time.

3. Estimated Transit Time

After your order has been processed and transferred to the shipping carrier, estimated transit time is typically:

5–7 business days

Based on our standard processing and transit estimates, customers should generally allow approximately:

6–10 business days total

Order Processing: 1–3 business days
Estimated Transit: 5–7 business days

Delivery estimates begin after an order has been processed and are not guaranteed delivery dates.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the order, destination, available shipping service, package characteristics, or promotional offers.

You will have an opportunity to review applicable shipping charges before submitting your order.

5. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your confirmation carefully to ensure that your:

Name
Products
Quantities
Email address
Shipping address

are correct.

If you notice an error, contact us as soon as possible at contact@jtsportscollectibles.com.

6. Shipping Confirmation & Tracking

When tracking is available, a shipping confirmation containing tracking information will be provided after your order has been prepared for shipment.

Please note that a tracking number may be generated before the shipping carrier performs its first physical scan.

It can therefore take some time after receiving your tracking number for movement or additional tracking events to appear.

7. Shipping Carriers

JT Sports Collectibles may use established shipping carriers and logistics providers depending on the destination, package, and service selected.

The specific carrier for an order may vary.

Once your package is in transit, the carrier's tracking information is generally the best source for current shipment updates.

8. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify:

Street address
Apartment, suite, or unit number
City
State
ZIP code
Recipient name

If you discover an address error after placing an order, contact us immediately.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or been transferred to the carrier.

9. Delivery Delays

Although most orders should arrive within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control, including:

Carrier disruptions
Severe weather
Natural disasters
Transportation delays
High-volume shipping periods
Holidays
Incorrect or incomplete addresses
Operational disruptions
Other unexpected carrier or logistics issues

Delivery estimates are therefore estimates rather than guarantees unless we expressly state otherwise.

If your package is significantly delayed, contact us and include your order number and tracking number whenever possible.

10. Pre-Orders & Pre-Sale Products

Pre-orders and pre-sale products do not necessarily follow our standard 1–3 business day processing timeframe.

These products are generally prepared for shipment after the applicable inventory becomes available and the product is eligible for release.

Any release or availability date shown for a pre-order may be based on information supplied by manufacturers, distributors, or suppliers and may change.

Please review the applicable product listing and our Pre-Order Policy before purchasing a pre-order item.

11. Orders Containing Pre-Order and In-Stock Products

If an order contains both an in-stock product and a pre-order product, fulfillment timing may depend on how the products and shipping options are configured at checkout.

Where applicable, customers should review the information shown on the relevant product pages and during checkout.

12. Tracking Shows Delivered but Package Is Missing

If tracking indicates that your package was delivered but you cannot locate it, please first:

Check around the delivery location.
Check your mailbox or parcel locker.
Check your porch, side entrance, garage, or other safe locations.
Ask household members whether they accepted the package.
Check with building management or reception, if applicable.
Check with nearby neighbors when appropriate.
Review any delivery photograph or notice provided by the carrier.

Carriers may occasionally mark a package as delivered shortly before the final physical delivery.

If the package still cannot be located, contact the carrier and then contact us at contact@jtsportscollectibles.com with your order and tracking information so we can review the available information.

13. Lost Packages

If tracking indicates that a package may have been lost in transit, contact us with your order number and tracking information.

We may review the shipment information and, where appropriate, work with the applicable carrier regarding the shipment.

Any available replacement, refund, or other resolution will depend on the circumstances of the shipment, applicable carrier investigation, product availability, and applicable law.

14. Damaged Packages

Please inspect your shipment promptly after delivery.

If your order arrives damaged, contact us as soon as reasonably possible at contact@jtsportscollectibles.com.

Please provide:

Your order number.
A description of the damage.
Photographs of the shipping box or mailer.
Photographs of the internal packaging.
Photographs of the affected product.

Please retain the product and all original shipping materials while your claim is being reviewed.

Eligible damaged-product claims will be handled according to our Refund & Return Policy and applicable law.

15. Incorrect Items

If you receive a product different from what you ordered, contact us promptly.

Please include your order number and photographs of the product received when requested.

For a verified fulfillment error by JT Sports Collectibles, we will provide appropriate instructions and cover applicable return shipping costs when a return is required.

16. Undeliverable & Returned Packages

A shipment may be returned to us because of:

An incomplete or incorrect address.
An unavailable recipient.
A refused shipment.
Failure to collect a package.
Carrier delivery restrictions.
Other delivery problems.

If your package is returned to JT Sports Collectibles, contact us to discuss the available options.

Additional shipping charges may apply when reshipment is requested because of an incorrect address supplied by the customer or another customer-caused delivery issue, except where prohibited by applicable law.

17. Refused Deliveries

Refusing a shipment does not automatically guarantee a full refund.

If a refused package is returned to us, it will be handled according to the circumstances of the order and our applicable Refund & Return Policy.

Customers who wish to return an eligible product should contact us before sending or refusing a shipment whenever possible.

18. Shipping Collectible Products

We understand that condition can be important when purchasing sports cards, trading cards, hobby boxes, and collectibles.

We take reasonable care when preparing products for shipment.

However, minor manufacturer packaging variations or minor imperfections that do not materially affect the underlying product can sometimes occur with collectible products.

If your shipment arrives with significant damage, please follow the damaged-package procedure described above.