Refund policy

At JT Sports Collectibles, we want customers to have clear information about returns, refunds, cancellations, damaged products, and order issues. Please review this policy before making a purchase.

By purchasing from JT Sports Collectibles, you agree to the terms below.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To qualify for a standard return, the item must generally be:

Unused and in the same condition in which it was received.
In its original packaging.
Complete with all included accessories, inserts, manuals, promotional materials, and components.
Unopened and factory sealed if the product was originally sold as a sealed collectible.
Accompanied by proof of purchase or the applicable order number.

Please contact us before returning any product. Do not send a return without first receiving return instructions from JT Sports Collectibles.

2. Trading Cards, Hobby Boxes & Sealed Products

Because many trading card and collectible products contain randomized contents, special conditions apply.

Products sold as factory sealed, including eligible hobby boxes, booster boxes, packs, blaster boxes, trading card boxes, and similar sealed collectibles, must generally remain unopened and in their original factory-sealed condition to qualify for a change-of-mind return.

Once a sealed product has been opened, packs have been opened, or the original factory seal has been broken, the product generally cannot be returned simply because the customer:

Did not receive a desired card;
Did not receive a particular autograph, parallel, insert, rarity, or player;
Was dissatisfied with randomized contents; or
Believes the contents did not provide the expected collectible or resale value.

This does not limit remedies that may be available for products that are defective, incorrect, or otherwise covered by applicable law.

3. How to Request a Return

Before sending anything back, contact:

Email: contact@jtsportscollectibles.com
Phone: +1 (770) 977-0001

Please provide:

Your name and order number.
The item you wish to return.
The reason for the return.
Photographs when the product is damaged, defective, incorrect, or has another condition-related issue.

If the return is eligible, we will provide the applicable return instructions.

Products returned without authorization or to an incorrect location may experience processing delays.

4. Return Address

Unless we provide different instructions for a specific return, our business contact address is:

JT Sports Collectibles
2145 Roswell Rd Ste 240
Marietta, GA 30062
United States

Please contact us before mailing a return to confirm the appropriate return instructions and destination.

5. Damaged Products

Please inspect your order promptly after delivery.

If an item arrives damaged, contact us as soon as reasonably possible at contact@jtsportscollectibles.com.

Include your order number and clear photographs of:

The damaged product;
The shipping box or mailer;
The internal packaging; and
Any visible shipping damage.

Please retain the product and its packaging while the claim is being reviewed.

After reviewing the issue, we will provide an appropriate resolution for eligible claims, which may include a replacement, refund, or other remedy depending on the circumstances and product availability.

6. Incorrect Products

If you receive an item different from what you ordered, please contact us promptly.

Provide your order number and photographs of the item received when requested.

For a verified fulfillment error by JT Sports Collectibles, we will provide appropriate instructions and cover applicable return shipping costs when a return is required.

7. Defective Products

If you believe your product has a manufacturing defect, contact us with your order information and details of the problem.

Certain manufacturer defects may be subject to the manufacturer's own warranty, replacement, or support process. Where applicable, we will provide available information about the appropriate next steps.

A randomized result from a trading card or collectible product is not, by itself, considered a product defect.

8. Change-of-Mind Returns

For an otherwise eligible return made because you changed your mind, ordered the wrong product, or no longer want the item, the customer is responsible for applicable return shipping costs.

The product must satisfy the eligibility conditions described in this policy.

Original shipping charges, if any, are generally not refundable for a change-of-mind return except where required by applicable law.

9. Non-Returnable Items

Unless the item is damaged, defective, incorrect, or otherwise required to be accepted under applicable law, the following may not qualify for standard returns:

Opened trading card packs.
Opened booster boxes or hobby boxes.
Products with broken or removed factory seals.
Used products.
Products missing original packaging or components.
Items damaged after delivery through misuse or improper handling.
Gift cards.
Final-sale items clearly identified as final sale before purchase.
Certain personalized or specially ordered products, when clearly disclosed as non-returnable before purchase.

10. Product Packaging and Minor Condition Variations

Collectible packaging can sometimes have minor manufacturing, distribution, or shipping imperfections.

For collectors concerned about the condition of an item's outer packaging, we encourage reviewing the product listing carefully and contacting us before ordering if you have specific condition requirements.

We evaluate reported damage based on the circumstances of the individual order.

11. Refund Process

Once an authorized return is received, we will inspect it to determine whether it meets the applicable return conditions.

If approved, your refund will be issued to the original payment method.

Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

JT Sports Collectibles does not control processing times imposed by financial institutions after a refund has been submitted.

12. Return Shipping

For eligible change-of-mind returns, the customer is generally responsible for return shipping.

If the return is required because JT Sports Collectibles sent an incorrect item, or because an eligible product arrived damaged or defective, we will cover the applicable return shipping cost when we require the product to be returned.

We recommend using a trackable shipping method when you are responsible for sending an item back.

13. Exchanges

If you would like a different product, please contact us to determine whether an exchange is available.

Exchange availability depends on inventory. Limited-release trading cards, hobby boxes, and collectible products may sell out and therefore cannot always be replaced with the same item.

14. Order Cancellations

If you need to cancel an order, contact us as soon as possible at contact@jtsportscollectibles.com.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment.

Once an order has been processed or shipped, we may be unable to cancel it. If the item is eligible for return, you may request a return after delivery under this policy.

15. Pre-Orders

Pre-orders and pre-sale products may be subject to additional terms disclosed on the applicable product page or in our Pre-Order Policy.

Release dates can change due to manufacturers, distributors, suppliers, shipping delays, or other circumstances outside our reasonable control.

Any special cancellation or return conditions applicable to a pre-order should be reviewed before purchase.

16. Refused & Undeliverable Packages

If an order is returned to us because the address provided during checkout was incomplete or incorrect, the shipment was refused, or the carrier was unable to complete delivery, please contact us.

Any refund or reshipment will be handled according to the circumstances of the order and applicable costs, subject to applicable law.

Customers should carefully verify their shipping information before submitting an order.

17. Refunds to the Original Payment Method

Approved refunds are normally returned to the same payment method used for the original transaction.

The funds will typically show back up in your account within 5 to 7 business days.

We do not normally redirect a card refund to a different card, bank account, payment service, or individual.

This helps protect both customers and JT Sports Collectibles from unauthorized refund requests.

18. Chargebacks and Payment Disputes

If you believe there is a problem with your order, we encourage you to contact us first so that we have an opportunity to review and resolve the issue.

Nothing in this policy prevents a customer from exercising legitimate rights available through their payment provider or applicable law.

19. Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or limited.

Where applicable law provides rights that are more favorable than a provision of this policy, applicable law will control.