Warranty & Guarantee

At JT Sports Collectibles, we are committed to providing customers with accurately described products and dependable customer service. This Warranty & Guarantee Policy explains how we handle damaged, defective, incorrect, or materially misrepresented products.

1. Our Customer Satisfaction Commitment

We want you to receive the product you ordered in the condition reasonably described on our website.

If there is a problem with your order, please contact us promptly so we can review the situation and determine the appropriate resolution.

Depending on the circumstances, an eligible resolution may include:

Replacement of the affected product, subject to availability.
Exchange where appropriate.
Refund to the original payment method.
Another reasonable resolution agreed upon with the customer.

2. Product Authenticity

JT Sports Collectibles is committed to accurately representing the sports cards, trading cards, hobby boxes, collectibles, and accessories offered through our store.

We do not knowingly sell counterfeit products.

If you have a legitimate concern regarding the authenticity of a product purchased from us, contact us at contact@jtsportscollectibles.com with your order number and supporting information so that we can investigate.

3. Factory-Sealed Products

Products advertised and sold as factory sealed are intended to be supplied in their original sealed condition unless otherwise clearly disclosed in the product listing.

This may include:

Hobby boxes
Booster boxes
Trading card packs
Blaster boxes
Collector boxes
Factory-sealed TCG products

If you receive a product with unexpected damage to its factory seal or significant packaging damage, please photograph the product before opening it and contact us promptly.

Opening the product before reporting a seal-related concern may limit our ability to verify the original condition.

4. Damaged Products

Please inspect your order after delivery.

If an item arrives materially damaged, contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the shipping packaging.
Photographs of the shipping label when requested.

Please keep the product and all original packaging while we review your claim.

If the claim is approved, we will provide an appropriate resolution in accordance with this policy, our Refund & Return Policy, and applicable law.

5. Incorrect Products

If JT Sports Collectibles sends you a product different from what you ordered, please contact us promptly.

For a verified fulfillment error, we will provide appropriate instructions. When a return is required because of our error, we will cover the applicable return shipping cost.

Depending on inventory and the circumstances, we may offer a replacement or refund.

6. Defective Products

Some products may be covered by a manufacturer's warranty or replacement program.

If you receive a product that appears to have a manufacturing defect, contact us with your order information and photographs or other documentation showing the problem.

Depending on the product and type of defect, we may:

Assist with an eligible return or replacement;
Provide another appropriate resolution; or
Direct you to the manufacturer's applicable warranty or replacement process.

Manufacturer warranties are governed by the manufacturer's own terms and are not controlled by JT Sports Collectibles.

7. Trading Card & Sports Card Guarantee Limitations

Many sports card and trading card products contain randomized contents.

Purchasing a sealed box or pack does not guarantee any specific:

Player or character.
Autograph.
Memorabilia card.
Insert or parallel.
Serial-numbered card.
Short print.
Chase card.
Card rarity.
Card grade.
Monetary or resale value.

Not receiving a desired card or expected value from a randomized product does not, by itself, make the product defective.

8. Card Condition & Grading

Unless a card is expressly advertised as professionally graded by a specified third-party grading company, JT Sports Collectibles does not guarantee that a card will receive any particular grade if submitted for professional grading.

Grading companies independently determine their grades according to their own standards.

For ungraded cards, customers should review the applicable product description and available images before purchasing.

9. Collectible Packaging

We understand that packaging condition can be important to collectors.

However, collectible products can sometimes have minor manufacturing or distribution imperfections such as small surface marks, slight corner wear, minor wrapping variations, or other cosmetic packaging imperfections.

Minor cosmetic packaging variations that do not materially affect the product may not qualify as a defect.

Significant shipping damage should be reported according to the damaged-product procedure above.

10. What Is Not Covered

Unless otherwise required by applicable law, our store guarantee generally does not cover:

Damage caused after delivery by misuse or improper handling.
Normal wear and tear.
Products altered or modified by the customer.
Damage caused by improper storage.
Loss or damage occurring after a product has been resold or transferred to another owner.
Dissatisfaction with randomized card contents.
Changes in collectible market value.
Expected grading results.
Buyer's remorse outside the conditions of our Refund & Return Policy.
Minor packaging variations that do not materially affect the underlying product.

11. Market Value Guarantee

We do not guarantee the future market or resale value of any sports card, trading card, hobby box, collectible, or other product.

Collectible prices may increase or decrease based on supply, demand, player performance, rarity, market trends, product releases, and other factors outside our control.

Products sold by JT Sports Collectibles should not be considered guaranteed investments.

12. Pre-Order Products

Pre-order and pre-sale products are also governed by our Pre-Sale & Pre-Order Policy.

Estimated release dates can change because of manufacturers, distributors, suppliers, or other circumstances outside our reasonable control.

A release-date change alone does not mean a product is defective.

13. How to Make a Warranty or Guarantee Claim

To report an eligible issue, contact:

Email: contact@jtsportscollectibles.com
Phone: +1 (770) 977-0001

Please provide your:

Full name.
Order number.
Product name.
Description of the issue.
Photographs or other supporting information when applicable.

We may request additional information reasonably necessary to review the claim.

Please do not return a product before receiving return instructions from us.

14. Approved Claims

After reviewing your claim, an eligible resolution may include a:

Replacement: If an appropriate replacement is available.

Exchange: Where suitable and agreed upon.

Refund: Issued to the original payment method when appropriate.

The resolution will depend on the type of issue, product availability, applicable manufacturer policies, our store policies, and applicable law.

15. Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

After we process a refund, your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account.

16. Manufacturer Warranties

Certain products may include warranties or guarantees provided directly by their manufacturers.

Any such manufacturer warranty is separate from this store policy and is subject to the manufacturer's own eligibility requirements, limitations, and claim procedures.

JT Sports Collectibles does not control decisions made by independent manufacturers regarding their warranty programs.

17. Relationship to Our Return Policy

This Warranty & Guarantee Policy should be read together with our Refund & Return Policy.

Standard returns or change-of-mind requests are handled according to the Refund & Return Policy, while this policy primarily addresses product condition, fulfillment errors, defects, and related product concerns.

18. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive rights or remedies that customers may have under applicable consumer protection laws.

Where applicable law provides rights that cannot be limited by this policy, those legal rights will apply.